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AMFM Nursing & Rehabilitation Centers receive high customer, employee satisfaction scores for 2019

AMFM Nursing & Rehabilitation Centers receive high customer, employee satisfaction scores for 2019

Published on Jan 08, 2020

15 centers receive 100% overall satisfaction on resident surveys

Charleston, W.Va. – The 2019 results are in from a recent survey conducted by My InnerView (MIV), and American Medical Facilities Management (AMFM) had another milestone year in providing quality care to customers and creating a positive work environment for employees.

AMFM centers scored higher than national averages for resident, family and employee on overall satisfaction with facility services and as a place of employment.

“This feedback has been critical to our teams in continuing to provide quality care to our residents and our communities,” said Vice-President of Complianc­e for AMFM Tammy Jo Painter. “We are proud of each AMFM team that has continued providing the type of care that earned them national awards and headlines last year.”

From the residents receiving care in each AMFM center, 15 out of AMFM’s 18 centers received an overall satisfaction score of 100%. The national average score across the United States is 88%. AMFM centers averaged 97% overall satisfaction.  

Four centers received 100% satisfaction from families who have a loved one at an AMFM center. Braxton Health Care Center, Bridgeport Health Care Center, Cameron and Lincoln Nursing & Rehabilitation Centers received perfect scores from families.

Three centers earned distinctions as top performers, which were designated by rating in the top 10% on the following global questions:

- How would you rate your overall satisfaction with this facility?

- What is your recommendation of this facility to others?

Cameron Nursing & Rehabilitation Center is designated as a Top Performer for Family Quality of Life, Quality of Care and Quality of Service. Braxton Health Care Center is a Top Performer in Overall Satisfaction and Lincoln Nursing & Rehabilitation is a Top Performer in Recommendation to Others.

The national average for family’s overall satisfaction is 88% and AMFM’s average score is 93%.

From the employee perspective, AMFM centers score much higher than the national average for employee satisfaction. Nationally, 78% of respondents rated their centers as “excellent or good” in terms of a location to work while 85% of AMFM employees rated their center as an “excellent or good” location to be employed.

MIV, which partners with National Research Corporation (NRC), surveys skilled nursing and assisted living centers nationwide. Surveys were distributed and collected in November and December 2019. 

Last year, AMFM earned the 2019 Customer Approved Award and the 2019 Employee Approved Award. The awards recognized senior-care organizations across the country for creating an outstanding experience for customers and employees.

Out of the top 20 organizations ranked, AMFM ranked in 7th place for customer satisfaction, and in 2nd place nationally for employee satisfaction.

About AMFM:
AMFM operates 18 skilled nursing and rehabilitation centers throughout West Virginia. The care centers operate in Braxton, Boone, Clay, Cabell, Summers, Fayette, Hardy, Greenbrier, Webster, Wayne, McDowell, Lincoln, Wyoming, Harrison (Clarksburg & Bridgeport), Marshall, Taylor and Mercer counties. 

AMFM’s mission is “to exemplify excellence in quality care to our customers by providing an environment that enhances personal growth, individuality, dignity and respect.”